Organic Matcha Sayama

In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.

Processing

Processing of orders generally requires 2-3 business days, but may require longer time in some cases due to inventory or backlog. A notice will be sent to you when your item is shipped.

 

Shipping Time

Japan Post EMS shipments generally takes 10-14 days, but may take longer depending on the time of year and your region. If you have not received your item within 21 business days, please contact us.

DHL shipments generally take 3-10 days, but may take longer depending on the time of year and your region. If you have not received your item within 17 business days, please contact us.

 

Customs & Import Taxes

Please note that customs regulations vary from country to country and officials in various countries may inspect your shipment, including intrusive inspection (opening of your package). Neither Nakai Organic Tea Garden nor its Partners can guarantee any method to prevent this from happening. We are also unable to mark items as “gifts” as this is both illegal and has no bearing on whether a package is or is not inspected. You are responsible for any import taxes or other duties that may be charged by your the customs and postal services of your country.